Company

Delivering high-performance, low-cost VoIP connectivity on a global scale.

Welcome to NovoLink. We’re one of the world’s fastest growing VoIP (Voice over Internet Protocol) service providers, offering retail and wholesale long distance services through our global VoIP network. As an industry-leading service provider, NovoLink terminates more than 1 billion minutes per year for some of the world’s top local and long distance telecommunications carriers — to, from, in and between the emerging markets in Mexico, Latin America, Asia, the Middle East and Africa. As part of our end-to-end VoIP solution we offer a variety of services, including retail and wholesale voice services, network traffic management, VoIP engineering and pre-paid calling services to corporations, postal telephone and telegraph companies, other licensed carriers, Internet service providers, government entities and consumers in over 20 countries.

VoIP. It’s our specialty, It’s our business.

NovoLink’s network and OSS systems were built from the ground up with the intention of being 100% VoIP. We are committed to designing, developing and delivering a comprehensive, cost-effective VoIP solution that covers all of your current and future telephony needs. That’s our promise.

Real-time traffic management leads to superior voice quality.

At NovoLink, we manage our retail and wholesale VoIP traffic in real time, monitoring vital statistics from our state-of-the-art Network Operation Center (NOC) 24x7. With real-time access to up-to-date information, we are able to route our VoIP traffic based on quality – not just availability. So you’ll always have access to reliable VoIP routes backed by the knowledge and insight our highly qualified technical team.

Plus, we manage our traffic and traffic patterns from each customer and to each destination — which provides valuable insight to the overall heartbeat of our network. By providing this comparative analysis, we are able to help customers identify if they are experiencing problems on their own network. But we don’t stop here. We also track each leg of every call from its origination point to its termination point — analyzing call progression along the way. In addition, we can report on individual calls or statistically group calls into one of fifty cause codes to effectively determine how and why calls are failing — thus helping our customers save hundreds of hours of troubleshooting time.